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Oracle NetSuite – Pros & Cons

The NetSuite ERP portfolio can eliminate many administrative headaches in businesses of all sizes, but is their ERP the right solution for your business? Let’s look at some of the pros and cons their existing customers have highlighted to help you make an informed purchasing decision.

The pros of Oracle NetSuite ERP

Customizable and extensible features

Users have commended the customizable templates offered by NetSuite in all of its ERP modules, and although it may require deeper technical knowledge, users can code their own solution in any module.

Strong Business Intelligence Backbone

With the platform’s automation of processes like invoicing, accounting, and reporting, finance teams can focus on financial planning, predictive analytics, and system actions. and other strategic products that require their expertise.

Workflow and people management

NetSuite ERP’s HR module, Suite People, seamlessly connects HR data with financial, procurement, project, payroll, planning, and budgeting data across other modules in the platform. These connections help companies identify and analyze performance.

The cons of Oracle NetSuite ERP

Price and additional costs

Several custom packages and pricing options are available, but NetSuite’s base package is $999 per month and $99 per user, which can squeeze small business budgets. That cost also doesn’t factor in the fact that companies pay for almost every customization they want to add, with extra charges for 24/7 support and upgrades to the latest versions of various modules. increase.

Customer service

NetSuite Technical Support is included with all NetSuite subscriptions, but multiple user reviews highlight service limitations. The included support package provides online customer support for only 10 hours during normal business hours, Monday through Friday. Premium and Advanced Customer Support packages extend this service to 24/7 support for an additional fee. 

Accessibility for SMEs

Oracle NetSuite often claims to be an ERP solution for small and medium businesses (SMBs), but many SMBs state that the solution is more suitable for large enterprises. Managing customizations and version history across a portfolio can require more training, expertise, FTE, and budget than an SMB can reasonably afford. That’s why this solution is still mostly chosen by large companies.

Long recognized as the #1 cloud ERP solution, Oracle NetSuite ERP offers a robust portfolio of operations management software that streamlines business processes for its over 24,000 customers across a variety of industries. Oracle has had great success both as an upgrade from less powerful ERP systems and as a solution for integrating multiple disparate systems.

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